Refund & Returns Policy

Please review our returns policy carefully before placing your order:

• No returns are accepted on made-to-order products.
• Returns will not be accepted for:
  • Incorrect sizes ordered
  • Colour variations
  • Natural wood grain or stain differences
• Natural wood products are unique, and variations in grain and colour are inherent characteristics, not defects.
• It is the customer’s responsibility to:
  • Verify product dimensions
  • Ensure suitability for intended use (indoor/outdoor)
  • Adhere to weight capacity limits

We are always available to assist with product information prior to purchase to ensure you make the correct selection.